Terms of service
Last Updated: 18 October 2025
These Terms of Service (“Terms”) govern your access to and use of the Everconnected mobile application and related websites, products, and services (collectively, the “Service”). The Service is provided by Everconnected Limited (EVERCONNECTED LTD), Company No. 14828305, Registered Address: 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (“Everconnected”, “we”, “us”, or “our”).
1) Who may use the Service
You must be at least 18 years old to create an account or use the Service. You may use the Service only in compliance with applicable laws (including sanctions/export rules).
2) Accounts & security
You’re responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us promptly at itd@everconnected.com if you suspect unauthorized use. We may require device checks, verification, or multi-factor authentication.
3) Nature of the Service; important disclaimers
The Service provides live audio calls with no user text chat beyond predefined system messages (e.g., match, join, end). We may record and transcribe calls as described in §3A and our Privacy Policy. By creating an account, you consent to call recording and transcription for the stated purposes. Users must not record or share calls without all-party consent.
3A) Call recording and transcription
We may record and transcribe calls for trust & safety, security incident review, quality assurance, and to improve safety systems.
Consent. By agreeing to these Terms and the Privacy Policy at signup, you consent to call recording and transcription.
Scope. Recording may cover some or all calls. We may use automated tools to assist moderation.
Access & use. Access is limited to authorised personnel for the purposes above. Excerpts may be retained in case files when needed for investigations.
Retention. Audio 30 days max; transcripts 180 days max; longer only where required for an active safety/legal matter (then up to 6 years—see Privacy).
Your obligations. You must not record or share calls without all-party consent or applicable legal basis.
4) License to the App (EULA)
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use one copy of the App on any iOS/iPadOS or Android device you own or control. Your use is governed by Apple’s LAEULA and Google Play Terms.
5) Acceptable Use
Do not copy, modify, reverse engineer, decompile, scrape, bypass security or access controls, overload or interfere with the Service, or use it for unlawful, harmful, or deceptive activity. We may suspend or terminate accounts for violations. In addition, you agree not to:
a) use live calls to harass, threaten, solicit sex, incite violence, arrange illegal activity, or evade enforcement;
b) attempt to exchange contact details, redirect off-platform, or circumvent a block;
c) abuse the report/block tools or interfere with safety mechanisms;
d) record, transcribe, or share calls without all-party consent.
5A) Reporting and blocking
The Service includes tools to report suspected violations and to block other users. Reports may trigger review and action at our discretion, including warnings, feature limits, or termination. Misuse of these tools is a violation. Blocking prevents future contact and re-matching.
6) User communications & content
The Service uses fixed, predefined messages for coordination. You retain ownership of content you submit. You grant us a limited license to host, transmit, and process such content solely to operate and secure the Service.
7) Location & device permissions
Some features request location (city-level) and other device permissions (e.g., notifications). Manage permissions in your device settings.
8) Plans, in-app purchases & subscriptions
Billing party. Apple App Store or Google Play.
Auto-renew. Renews at the then-current price for the same period unless cancelled. Renewal price and period are shown at purchase.
Billing consent. Starting a subscription authorises recurring charges until you cancel.
Free trials: None at launch.
Cancellation. Cancel in your store account settings. Takes effect end of current period; no partial refunds unless required by law.
Refunds. Governed by Apple/Google policies.
Price changes. We give advance notice; cancel before the effective date if you do not accept.
Taxes. Prices may exclude taxes; stores add where required.
9) Third-party services
We may integrate with third-party services (e.g., sign-in, analytics, video). Your use of them is governed by their terms.
10) Privacy
Your use is subject to our Privacy Policy (contact: itd@everconnected.com). We comply with UK and EU GDPR laws.
11) Intellectual Property
All rights in the Service belong to Everconnected or its licensors. “Everconnected” and related marks are our trademarks.
12) Feedback
You grant us a perpetual, royalty-free license to use suggestions or feedback you provide.
13) Copyright complaints
Send notices to itd@everconnected.com or by post to the address below, including: your contact, work claimed, allegedly infringing material and location, a good-faith statement, and signature. We may remove or restrict access upon valid notice and terminate repeat infringers where appropriate.We respond to valid notices and may remove material or restrict access. We terminate repeat infringers where appropriate. Notices: itd@everconnected.com and Everconnected Ltd, 86-90 Paul Street, London, EC2A 4NE, UK.
14) Changes to the Service
We may add, change, or remove features and will provide notice for material changes.
15) UK/EU consumer termsYou may have a 14-day right to withdraw from digital purchases unless you request immediate service. Refunds are governed by app store policies.
16) Disclaimers
Service is provided “as is”. We disclaim warranties to the fullest extent permitted by law. It’s not a substitute for professional or emergency advice.
17) Limitation of liability
We are not liable for indirect or consequential damages. Our total liability will not exceed the greater of £100 or amounts you paid in the 12 months before the claim.
18) Indemnity
You agree to indemnify and hold harmless Everconnected from claims related to your use or violation of these Terms.
19) Termination
You may stop using the Service and delete your account anytime. We may suspend or terminate for breach or legal reasons.
20) Governing law & jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
21) Export & sanctions complianceYou must comply with applicable export control and sanctions laws.
22) Open-source components
Some components may be under separate open-source licenses.
23) Changes to these Terms
We may update these Terms with notice. Continued use after changes means acceptance.
24) Contact
Everconnected Limited (EVERCONNECTED LTD)
Company No.: 14828305
Registered Address: 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Support, privacy & legal contact: itd@everconnected.com